All returns go through a visual inspection.
After receiving your return, we try to process it as quickly as possible, on average within 5 days, but it can take up to 10 days when we are very busy.
This means that your return and your refund will be processed no later than 10 working days upon receipt of your returned article at our logistics centre in Mannheim.
We have no influence over postal delivery times and the time your bank takes to process our refund payment.
If a return is incomplete or items are used or damaged, we try to contact you as soon as possible to find a solution, but we cannot guarantee processing within 10 days in that case.
We will notify you by e-mail, once your return is processed.