You have the right to cancel this contract within fourteen days without stating reasons for such cancellation.
The cancellation period is fourteen days from the day on which you or a third party designated by you who is not the carrier have/has taken possession of the last goods from your order.
Log in to your customer account.
Download under “Return/Exchange” your return label and the return form for the corresponding order.
Print both documents.
Complete the return form and put it inside your return parcel.
Seal your parcel appropriately; ideally use a second packaging for protection.
Paste the return label securely on the top surface of your parcel.
Please do not paste tape strips on the original box.
Please safely keep your return receipt and your tracking number.
Please note that our return label is only valid within Germany.
Please note that we will not assume the shipping fees for international returns.
We do not accept carriage-forward deliveries (postage charges paid by the recipient).
Furthermore, we do not assume costs for Germany-returns that were not sent according to our return procedure.